Privacy Policy
This Privacy Policy applies to all services provided by Mark & Lisa Sydney, reachable at info@mark-lisa-sydney.com.
We value your privacy and are committed to protecting the personal information you share with us. All data collected will be handled securely and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal data that you provide to us when placing an order, creating an account, or interacting with our website. This may include:
-
Full name
-
Shipping and billing address
-
Email address
-
Phone number
-
Payment details (processed securely through trusted third-party providers)
-
IP address and device information
-
Website activity and usage data
2. How We Use Your Information
We use your personal information for the following purposes:
-
Order Processing: To process, confirm, and deliver your orders.
-
Customer Support: To respond to your inquiries and provide after-sales assistance.
-
Updates & Communication: To send important updates, order confirmations, and relevant information about your purchase.
-
Service Improvement: To enhance our website experience, optimize our products, and improve overall service quality.
-
Marketing (optional): To send personalized promotions or offers, only with your explicit consent.
3. Sharing of Data with Third Parties
We only share your information with third parties when necessary to perform our services or to comply with legal obligations.
Examples include:
-
Payment Providers (for secure transaction processing)
-
Shipping Partners (for order delivery and tracking)
-
Analytics and Marketing Tools (to understand customer behavior and improve user experience)
All third-party partners are carefully selected and comply with strict data protection standards.
4. Data Retention
Your personal data will be retained only as long as necessary for the purposes for which it was collected or as required by law. When your data is no longer needed, it will be securely deleted or anonymized.
5. Cookies
Our website uses cookies to:
-
Improve functionality and navigation
-
Analyze website traffic and user behavior
-
Personalize marketing and product recommendations
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website features.
6. Your Rights
Under GDPR and other applicable laws, you have the following rights regarding your personal data:
-
Access: Request a copy of your stored personal data.
-
Correction: Request correction of inaccurate or incomplete data.
-
Deletion: Request deletion of your personal data (“right to be forgotten”).
-
Objection: Object to the processing of your data for specific purposes.
-
Data Portability: Request a digital copy of your data to transfer elsewhere.
You can exercise these rights by contacting us at info@mark-lisa-sydney.com.
7. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Sensitive information, such as payment details, is transmitted securely using encryption technologies.
8. Changes to This Privacy Policy
Mark & Lisa Sydney reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated “last revised” date. We encourage you to review this page periodically to stay informed.
9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Business Name: Mark & Lisa Sydney
Email: info@mark-lisa-sydney.com