Terms & Conditions
These Terms and Conditions apply to all purchases made through the official website of Mark & Lisa Sydney, reachable via info@mark-lisa-sydney.com.
By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Applicability
By accessing or using our website and services, you agree to comply with these Terms & Conditions.
Mark & Lisa Sydney reserves the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
2. Product Information
We strive to ensure that all product descriptions, images, prices, and details on our website are accurate and up to date.
However, typographical errors, inaccuracies, or omissions may occasionally occur.
Mark & Lisa Sydney reserves the right to correct any errors, update information, or cancel orders if any information is inaccurate — even after an order has been submitted.
3. Orders and Payments
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Orders are processed only after full payment has been received.
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Available payment methods may vary depending on your country or region.
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It is the customer’s responsibility to ensure payment information is accurate and complete.
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Once an order has been placed, it cannot be modified or canceled if it has already been processed.
We use secure third-party payment gateways to process transactions safely. Mark & Lisa Sydney does not store or have access to full payment details.
4. Processing and Delivery
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Processing Time: 1–3 business days
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Shipping Time: 3–7 business days (depending on your location)
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Orders are shipped directly from our supplier in China to ensure fast and efficient fulfillment.
Please note: delivery times are estimates and may vary due to factors beyond our control, such as customs inspections, carrier delays, or local holidays.
Mark & Lisa Sydney is not responsible for delays caused by external logistics providers.
5. Returns and Cancellations
Please refer to our detailed Return Policy for information on how to return or exchange your item.
Returns are accepted under specific conditions, and shipping costs are the responsibility of the customer.
6. Liability
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Mark & Lisa Sydney is not responsible for lost, stolen, or damaged packages once the carrier confirms delivery to the address provided by the customer.
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Customers must ensure all shipping information is accurate before finalizing their purchase.
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Address corrections must be communicated within 24 hours after placing the order.
We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.
7. Intellectual Property
All website content — including text, images, logos, graphics, and product descriptions — is the intellectual property of Mark & Lisa Sydney.
No content may be copied, distributed, modified, or reused without our express written consent.
Unauthorized use of our intellectual property may result in legal action.
8. Complaints Procedure
We aim to provide excellent service and customer satisfaction.
If you have a complaint, please submit it in writing to info@mark-lisa-sydney.com.
Our support team will review and respond to all complaints within 5 business days.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with Dutch law.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
10. Contact Information
Business Name: Mark & Lisa Sydney
Email: info@mark-lisa-sydney.com
Chamber of Commerce (KVK): 90831675