Shipping & Delivery Policy
At Mark & Lisa Sydney, we are committed to delivering your order as quickly and accurately as possible.
This policy outlines all relevant information regarding our shipping, handling, and delivery procedures.
1. Order Processing Time
All orders are processed within 1–3 business days after payment has been received.
Once your order has been shipped, you will receive an email confirmation with your tracking information, allowing you to follow your package in real time.
Please note that during busy seasons or special promotions, processing times may be slightly longer.
2. Estimated Delivery Time
The average delivery time is between 3–7 business days, depending on your location and local courier performance.
Delivery times are estimates and may vary due to:
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Customs clearance delays
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Local postal service schedules
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Public holidays or peak seasons
Mark & Lisa Sydney cannot be held responsible for delays caused by external shipping carriers or customs authorities.
3. Shipping Origin and Method
All orders are shipped directly from our trusted supplier in China to ensure efficient worldwide fulfillment.
This allows us to offer a wide range of products at competitive prices.
Depending on your country’s import regulations, customs duties or import taxes may apply.
These fees are the responsibility of the customer and are not included in the product or shipping price.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
They depend on several factors, including:
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The total weight of your order
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Your delivery destination
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The selected shipping method
We always strive to offer the most reliable and cost-effective shipping options available.
5. Responsibility During Shipment
Once an order has been handed over to the shipping carrier, the responsibility for safe delivery lies with the customer under the following conditions:
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If the tracking information confirms delivery to the address provided, Mark & Lisa Sydney cannot be held liable for lost or stolen packages.
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Customers must ensure that their shipping details are entered correctly at checkout.
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Any corrections to shipping addresses must be reported within 24 hours of placing the order.
Failure to provide accurate information may result in delays or non-delivery, for which we are not responsible.
6. Tracking Your Order
All orders include tracking information once shipped.
You can monitor the progress of your delivery via the link provided in your shipping confirmation email.
If your tracking information is not updating or shows unusual activity after several days, please contact our support team for assistance.
7. Contact Information
For any questions regarding shipping or delivery, please reach out to our support team:
Email: info@mark-lisa-sydney.com
Business Name: Mark & Lisa Sydney